Givo's Community Guidelines

As a global platform for creativity and self-employment, Givo is deeply committed to providing trust and safety. While we know that these Guidelines may not cover every single task and situation you may encounter, we expect all buyers and sellers to act with professionalism and in good character to maintain a positive experience for all.

Last Modified 13 Jan 2016

  • What Givo is for

    Givo is your platform to grow your business. We want you to do what you do best and use Givo to reflect who you are, and what you love, think, and stand for.

    This platform is to offer (for a fee) your personal and professional services -to be completed either online or in person- and to post physical and digital products for sale.

    We refer to posted services and products as Gigs. And the individuals who sell them, as Giver.

  • What Givo is not for

    Malicious Speech.

    Harm to minors

    Self-harm

    Misattribution or non-attribution

    Confusion or Impersonation

    Harassment

  • Report malicious speech

    Harm to Minors. Be thoughtful when posting anything involving a minor. Don't post or solicit anything relating to minors that is sexually suggestive or violent. Don't bully minors, even if you are one. Being a teenager is complicated enough without the anxiety, sadness, and isolation caused by bullying.

    Report harm to minors

    Promotion or Glorification of Self-Harm. Don't post content that actively promotes or glorifies self-harm. This includes content that urges or encourages others to: cut or injure themselves; embrace anorexia, bulimia, or other eating disorders; or commit suicide rather than, e.g., seeking counseling or treatment, or joining together in supportive conversation with those suffering or recovering from depression or other conditions.

    Report self-harm

    Gore, Mutilation, Bestiality, or Necrophilia. Don't post gore just to be shocking. Don't showcase the mutilation or torture of human beings, animals, or their remains. Report gore, mutilation, bestiality, or necrophilia.

    Uploading Sexually Explicit Video. You can embed anything in your profile (wall, galleries) and Gigs as long as it's lawful and follows our other guidelines, but please don't use Givo's Upload Video feature to upload sexually explicit video. We're not in the business of hosting adult-oriented videos.

    Deceptive or Fraudulent Links. Don't post deceptive or fraudulent links in your profile or Gigs. This includes giving links misleading descriptions, putting the wrong "source" field in a Gig, setting misleading click-through links on images, or embedding links to interstitial or pop-up ads.

    Misattribution or Non-Attribution. Make sure you always give proper attribution and include full links back to original sources.

    Report misattribution or non-attribution

    Username/URL Abuse or Squatting. Givo's usernames/URLs are meant for the use and enjoyment of all of our users. Don't squat, hoard, amass, accumulate, accrue, stockpile, rack up, buy, trade, sell, launder, invest in, ingest, get drunk on, cyber with, grope, or jealously guard Givo usernames/URLs.

    Don't spam people. Don't make spammy posts, don't post spammy replies, don't send people spammy messages. Be a regular human. Don't put tags on your posts that will mislead or deceive searchers. For example, don't overload your posts with #barely #relevant #tags. Of course, meaningful uses of tags are always fine. Don't put dubious code in your posts, like using JavaScript to cause redirects or inject unwanted ads in posts. Don't use deceptive means to generate revenue or traffic, or create blogs with the primary purpose of affiliate marketing. Spam doesn't belong on Givo.

    Mass Registration or Automation. Don't register accounts or post content automatically, systematically, or programmatically.

    Copyright or Trademark Infringement. Respect the copyrights and trademarks of others. If you aren't allowed to use someone else's copyrighted or trademarked work (either by license or by legal exceptions and limitations such as fair use), don't post it.

    Intellectual property is a tricky issue, so now is as good a time as any to explain some aspects of the process we use for handling copyright and trademark complaints. We respond to notices of alleged copyright infringement as per our Terms of Service and the Digital Millennium Copyright Act. Please see our DMCA notification form to file a copyright claim online. Note that we require a valid DMCA notice before removing content.

    Parties asserting a trademark infringement claim should identify the allegedly infringing work and the legal basis for their claim, and include the registration and/or application number(s) pertaining to their trademark. Each claim is reviewed by a trained member of our Trust and Safety team.

    If we remove material in response to a copyright or trademark claim, the user who posted the allegedly infringing material will be provided with information from the complainant's notice (like identification of the rights holder and the allegedly infringed work) so they can determine the basis of the claim.

    With regard to repeat copyright infringement, we use a three-strike system to evaluate the standing of a user's account, where, generally, each valid copyright infringement notice constitutes a strike, and three strikes results in the termination of a user's account. tealing something that someone else made and trying to pass it off as your own.

    Confusion or Impersonation

    Don't do things that would cause confusion between you or your Gigs and a person or company, like registering a deliberately confusing URL. Don't impersonate anyone.

    Harassment

    Don't attempt to communicate with someone who has asked you to stop.

    Privacy Violations

    Don't use Givo to deceptively obtain personal information. Don't post content that violates anyone's privacy, especially personally identifying or confidential information like credit card numbers, unlisted contact information, or private photos.

    Don't attempt unauthorised use, disruption, or exploitation of Givo.me or our other products and services, or otherwise abuse Givo's resources.

    Unlawful Uses or Content

    Givo is not a place for illegal behaviour, including fraud, phishing, or illegally inciting violence.

    If we conclude that you are violating these guidelines, you may receive a notice via email. If you don't explain or correct your behaviour, we may take action against your account. We do our best to ensure fair outcomes, but in all cases we reserve the right to suspend accounts, or remove content, without notice, for any reason, but particularly to protect our services, infrastructure, users, and community. We reserve the right to enforce, or not enforce, these guidelines in our sole discretion, and these guidelines don't create a duty or contractual obligation for us to act in any particular manner.

    You can report violations of these guidelines

    You can remove your own content whenever you want, of course. If you need help doing that, you can find instructions over in the help section of your account.. Remember that Givo is your platform to grow your business. To be successful, here are five simple things you can do:

    Represent yourself accurately. To be successful on Givo, post only what you want to perform, taking into account your availability, rates, stock, delivery method and category.

    Set clear expectations with your Clients. Please ensure that nothing unexpected happens while you're working on a Post. Be sure to set clear expectations about timing, delivery, requirements and any other details that are relevant to completing the Post.

    Respond quickly to your Client. Services and communications with your Client are time sensitive.

    Respond quickly and actively manage all Client communications via the private message feature in the website and app to create great Client experiences.

    Be reliable. Please do what you say you'll do. Ship what you say you'll ship. And show up on time (or early) and stay until the job is done if your Gig is to be completed in-person. It is critical that you complete all the things that you take on and deliver the best service possible.

    Treat Givo like your business. As you know, Givo is a platform to grow your own business. Delivering great experiences will result in even more work for you. Ask yourself what will make this Client want to hire you again and deliver an experience that matches those expectations.

    Professionalism

    Givo is a Community for professionals looking to create positive Client experiences. Any unprofessional behaviour impacts the entire Community and will not be tolerated.

    Some tips to demonstrate professionalism: Use your real name and a recent professional photo that includes your face on your profile.

    High-Quality Work

    Only post things that you have the time, qualifications and tools to complete. Understand the location and delivery method, the expectations of the Client and complete your Post in a manner consistent with these expectations.

    Don't post things that you feel ill-equipped to handle and avoid performing low-quality work.

    Perform all Posts yourself. You may not outsource your Post to a third party, company or competitor under any circumstance.

    Become a Verified Giver: It's free and will give you a huge advantage over competitors. This is for your and the Client's safety. If anything goes wrong on a Post, whether or not it was associated with the actions of someone who is not a Verified Giver, they (and you) may not covered by the Givo Insurance Guarantee.

    How to conduct your business on the Givo platform

    Accepting orders

    We provide tools for you to tell the Givo community the types of Posts you are willing to do, at what times, in what areas and at what cost, on your Profile Page. We expect you to accept orders that fall within the boundaries that you've set.

    Clients invest time and effort in selecting a specific Giver which is why accepting every order you receive is very important. A Client specifically wants to work with you.

    A low order acceptance rate and order cancellation are grounds for reduced access to work opportunities or removal from the Givo Community.

    Cancellations

    Cancelling an order can quickly turn a great opportunity into a negative Client experience. Order cancellation should be a last resort and only reserved for extenuating circumstances.

    Some legitimate reasons for cancelling an order include: believing you cannot deliver a high-quality experience for the Client, not having the proper tools for the work, or feeling unsafe about a work. Scheduling conflicts are not considered a legitimate reason for cancelling an order.

    Frequent cancellations may result in reduced access to work, or outright removal from, the Givo Community.

    Price and negotiations

    When making a Post you have the ability to set the price. You can also negotiate the rates with your Client via private message. Price are non-negotiable once an order is placed.

    We encourage you to carefully price the Post to ensure that it is commensurate with your skill level, experience and extra expenses.

    If you believe a Post has been miscategorised or the Client has been dishonest in dealings, you can cancel the order and enter the "Client's needs are unrealistic" or "Work may be fraudulent / unsafe" as cancelation reasons.

    Attempts to negotiate the price after receiving an order is considered a violation of Client trust and is grounds for reduced access to work opportunities or outright removal from the Givo Community.

    Once the order is complete, be sure to mark it as "Delivered" so your Client will accept it (or reject it) and lave you feedback. If there is an issue that needs to be resolved before you mark the order as "Delivered" contact your Client to avoid rejection of the order.

    Expenses and (no) reimbursements

    There are no extra expenses reimbursements on Givo. You must add all extra costs and expenses, as part of the final price of the Post. In other words, add all costs and expenses to complete the work upfront.

    In-Person Works

    Before performing work, set appropriate expectations with the Client about out-of-pocket expenses. If not managed appropriately, seeking payment for out-of-pocket expenses and reimbursements can result in a bad Client experience, negative ratings or a policies violation.

    It is safe to include upfront any purchases you make on behalf of a Client as part of a Post or quote (e.g. groceries or food delivery).

    Do not ask Clients to reimburse for transportation time or costs (tolls, gas, parking) associated with a Gig unless the Gig involves travel outside of your defined work area (you can change this at any time) or excessive transportation. If there are significant costs associated with serving a particular area (e.g. bridge tolls), please take that into consideration when setting your work area and rates in your profile or the Post price. You can update your preferred work area and rates at any time via your Profile settings and selling dashboard.

    If the job involves travel outside of your work area or excessive transportation (10+ stops), add the cost upfront so the total of the Post includes any other expenses. This gives the Client a full Post price to seek a replacement if they so choose.

    If you purchase a tool or supplies for a particular job, do not expect to be reimbursed for that purchase. If you do want to get the money for that purchase, be clear with the Client and consider the purchase to be the property of the Client by adding its cost upfront.

    Safety

    Above all else, your safety and well-being are our top priority. If, for any reason, you feel unsafe or uncomfortable, please professionally and politely leave the task and remove yourself from the situation. Contact Givo customer services as soon as possible. If necessary, call the local authorities first.

    Do not complete any tasks that put you at risk financially or physically. This includes meeting a Client for a delivery under suspicious circumstances.

    Please follow all guidelines, laws and restrictions for any shops, restaurants, sites or venues you visit or utilise during your jobs.

    Urgent issues and Givo customer services

    Givo is here to help. If you are having any issues with a job that is in-progress or soon to happen, please contact our Customer Services Team via the help section.

    We also reserve the right to amend these guidelines using the procedures set forth in our Terms of Service.

    If you have questions or feedback, don't hesitate to let us know on em.ovig@olleh.

Thanks for reading this.